Brother printers may go offline for several reasons, including:
- Connectivity issues: A weak or unstable Wi-Fi signal, or a USB cable that is not properly connected, can cause the printer to go offline.
- Printer driver issues: If the printer driver is outdated or corrupted, the printer may go offline.
- Paper jams: A paper jam in the printer can cause it to go offline until the jam is cleared.
- Low ink or toner levels: If the ink or toner levels are low, the printer may go offline until the cartridges are replaced.
- Printer settings: Incorrect printer settings, such as an incorrect paper size or type, can cause the printer to go offline.
- Power issues: If there is a power outage or surge, or if the printer is not properly plugged in or turned on, the printer may go offline.
- System updates: Sometimes, updates to the operating system or software can cause the printer to go offline.
To resolve the issue, try the following troubleshooting steps:
- Check the connectivity: Ensure that the printer is connected to the Wi-Fi network or that the USB cable is properly connected.
- Update the printer driver: Download and install the latest printer driver from the Brother website.
- Clear any paper jams: Remove any paper jams from the printer.
- Replace the ink or toner cartridges: Replace any empty or low cartridges with new ones.
- Check the printer settings: Verify that the printer settings are correct.
- Check the power: Ensure that the printer is properly plugged in and turned on.
- Check for system updates: Install any pending system or software updates.
Greetings,
Peter